Associate Service Delivery Manager null

About Us

We were named #2 by Great Place to Work in Australia 2023! Check it here https://greatplacetowork.com.au/australia-best-workplaces-2023-small-companies/

Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success.

We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.

The Development Opportunity

Are you a recent graduate eager to kickstart your career in tech? Macquarie Cloud Services is offering a unique development opportunity for fresh graduates who aspire to build career in project management in the cloud space. We are dedicated to investing in the growth and training of our people, providing certifications in IT and Project Management.

What you'll be doing

As an Associate Service Delivery Manager, you will be at the forefront of providing dedicated relationship management to our valued customers. This is a unique role where you will be trained in project management, including certifications like Agile, Prince 2, ITIL and Azure. Your primary responsibilities will include:

• Managing a select portfolio of customers, guiding them through sign-up processes
• Developing and managing strategic operational relationships with customers
• Supporting customers with operational requirements and queries, fostering retention and growth
• Serving as a point of escalation for operational issues within the defined portfolio
• Assist in finding operational efficiencies to stimulate growth and encourage retention
• Assisting customers by providing training on management tools and highlighting their benefits
• Managing end to end projects assigned for each customer

Your Ideal Qualifications:

• Bachelor's degree in business or any technology related field or equivalent to Business Information Systems
• Enthusiastic about a career in the IT industry as a project manager 
• Willingness to pursue certifications such as ITIL, Agile, Prince II
• Willingness to learn project management in a cloud based environment 
• Customer Success focused and highly organized 
• Excellent written and verbal communication skills

Why us?

We're Australia's #2 Great Place to Work in 2023.

We're the #1 Managed Services Cloud business in Australia.

You will be joining a company that has the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.

You’ll get to make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.

We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

If this excites you, apply now , we'd love to hear from you!