ESV - Customer Transformation - Graduate null

About PwC

At PwC, we work together to create a better tomorrow for our people, our clients, and the communities we serve. We approach problems with curiosity, challenging the status quo to develop innovative solutions in partnership with Australian businesses and not-for-profits. Together, we strive to make a positive impact and drive meaningful change.

That’s where our people come in. Whether you’re just beginning your career or have plenty of experience under your belt, we believe your unique perspective can help us to deliver valued insights that make a real impact. Here, you’ll be surrounded by peers who have your back and leaders who support you, in an environment that encourages continuous learning and growth.

What does it mean to be a PwC Graduate?

When joining us as a Graduate, you'll launch your career by solving important problems - for our clients, our business and our communities. You'll use your degree in ways you never expected.

If you’re in your final year of study or have completed an undergraduate or postgraduate degree, being a PwC Graduate offers you a full-time placement. Accelerate your career by tackling challenges with some of the largest organisations within Australia and thrive within your business area through continuous growth and learning opportunities.

Your Future Team

In the Customer Transformation team, you’ll find yourself in a culture that values curiosity, collaboration and critical thinking. Alongside your peers, you’ll create solutions for problems such as driving revenue growth through customer segmentation and defining value propositions. This involves identifying areas for improvement and designing the necessary capabilities and services to achieve those enhancements, or assisting in the design and rollout of new digital tools to enhance customer engagement and reinvent the sources of revenue.  You'll use problem-solving, integrity and a growth mindset to make an impact across a range of industries including Financial Services, Retail and Consumer Goods, Telecommunications, Media and Technology, Energy, Utilities and Resources and Industrial Products and Services. Along the way, you’ll build relationships and skills to set you up for a lifetime of success.

What will a normal day look like?

• Analyse customer feedback and market trends to gather insights segmenting customers and develop tailored value propositions.
• Design campaigns for customer attraction and retention, and brainstorming new business models and revenue streams.
•  Assist in the discovery and delivery phases of a new digital product, enhancing customer experience through service design, and reviewing customer analytics to monitor key performance indicators.

As a graduate in Customer Transformation, you’ll be working towards a degree in Commerce, Engineering, Law, Information Technology or similar. You’ll also need to be either an AU citizen, NZ citizen, AU Permanent Resident or an international student with a work rights visa.

Anticipated start date is February 24th, 2025.

Your New Benefits

• Flexible working arrangements including working from home or from a different PwC Australia base office
• More opportunities to connect with loved ones, with the ability to work up to four weeks from anywhere in Australia and select international locations
• Health and lifestyle perks like a wellness credit and discounted memberships
• More family time with 26 weeks paid parental leave
• World-class development opportunities to accelerate your career
• Strong mentors, meaningful work and plenty of networking opportunities
• Dress for your day so you can feel confident and comfortable for whatever your day has in store for you

Our Commitment to Diversity and Inclusion

To solve important problems we need diverse talent. We empower our people to use their creativity, authenticity and human differences to be the champions of change. We know that when people from diverse backgrounds and with different points of view work together, we create the most value - for our clients, our people and our society. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you. 

What’s Next?

If you're looking for a team that values your work and solves meaningful problems, apply now!

We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.