Information Technology Graduate null

About SITA Australia

SITA, the leading specialist in air transport communications and information technology, doesn’t just connect the global aviation industry, they apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, they cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe.

To know more, watch this video:

Your role

SITA is seeking a driven graduate who is ready to launch their career with an industry leader. At SITA you will be exposed to leading-edge technologies, mission-critical systems and a global team of Aviation technology professionals.

What will you do:

• Provide ITIL-compliant service management to assigned customers
• Manage any Service Level Agreements (SLA's) for assigned customers and ensure that all contracted/agreed service levels are met for each element of the services delivered
• Manage all customer requests for service promptly and professionally 
• Comply with SGS Service Management standards ITIL processes and practices as defined in the Customer Governance
• Actively use the intranet CSM Knowledge Base to share key customer documents as required
• Provide service reports to customers and line management 
• Proactively seek improvements and innovations in the services delivered by SITA 
• Seek feedback from the customer to agree and own the customer(s) Continual Service Improvement Plans (CSIPs)
• Provide customer updates and reporting on all matters pertaining to Service delivery

Training & development

Learning is central to SITA’s success. Their ambition to make “air travel easy every step of the way” relies on their people being their best and they are investing in their development. Simply, this means they are building a learning culture where: all of their people have easy access to world-class learning, where they have the time and space to learn, where they can experiment (learning from what works and what doesn’t) and where they get the feedback and coaching they need to be their best.

Benefits

As part of SITA’s global benefits, they offer: 

• Work Flexibility
• Employee Assistance Program (EAP) 
• Professional Development
• Flex-location
• Competitive benefits according to the local market  
• Lifestyle benefits (medical care, life insurance, competitive retirement savings)
• Generous vacation and leave provisions

Career progression

SITA views mobility beyond mere employee movement, defining it as a strategy to offer diverse local and global career opportunities, enabling each employee to reach their full potential. The company emphasizes the numerous benefits of internal mobility, ranging from career advancement and relocations to knowledge expansion and cross-functional skill development. This approach not only supports a learning culture but also fosters a growth mindset within the workforce at SITA.

Work-life balance

SITA values diversity with a workforce representing various countries and cultures, fostering collaboration in their hybrid and flexible work environment. Employees have the flexibility to work from home up to 2 days per week and can utilize a 30-working day flex-location benefit to work globally each year. The company encourages open communication about individual needs and routines with managers, offering additional support through a yearly Employee Assistance Program (EAP) providing practical advice in supporting your mental, physical, social, and financial well-being.

Company culture

SITA is a dynamic environment committed to continuous improvement and innovative approaches, striving to find better solutions for themselves, their customers, and end-users. The emphasis on collaboration and a customer-centric focus is evident in their collective pursuit of delivering results efficiently and with energy. The company values mutual trust, respect, and accountability, emphasizing not only the importance of getting things done right but also doing the right thing for the business, customers, and the community.

About you

Requirement

• Recent Graduate in a Technology, Computer Science or Network Engineering Discipline.
• Industry Certifications would also be favourably considered
• Any relevant work experience, internship or placement

Source

The following sources were used in researching this page:

• sita.aero/about-us/
• sita.aero/careers/
• sita.aero/careers/culture-and-values/
• sita.aero/careers/your-benefits/