Application Process & Interviews at Westpac Group

online application, video one-way interview, psychometric tests, assessment centre.

The process involved multiple cognitive and personality tests, work samples and an interview.

Was offered the grad role after the internship

Psychometric testing, followed by video interview, in person interview/AC

Mostly word of mouth for internal applications. Interview was informal coffee meeting with 2up manager and people leader

Application - testing - video assessment x 2 (ask random questions on the spot and you have to film yourself; second time is that you only have 1 chance to answer) - one on one interview on Teams (did not look at resume)

Process was as expected for a graduate program of this calibre - values assessment, competency testing, pre-recorded video interviews, blind in person/virtual interview - feedback provided as needed.

Initial application, followed by video interview and online testing, followed by a group and individual interview

Had to do online assessments which included a culture test.

Started with an online application that required a short questionnaire and resume submission. This was then followed by a number of behavioural and capability tests. Next we were required to submit two one-way interview answers and then take part in an interview with two members of the bank prior to receiving an offer for employment.

Online application Online assessments Video recording assessment Assessment center

Multiple rounds of interview including online and virtual assessment centre. Final interview with senior leader. Also, online psychometric tests and cultural fit.

Online application followed by psychometrics. After that there was the final rounds which was a one way interview, case study and personal interview with a banker.

Resume > psychometric test > video interview > assessment centre (individual formal interview and case study)

I applied as an intern, so that was a few years ago and don't remember.

What motivated me to pursue banking and westpac specifically, questions about my experience etc.

No formal interview

Why would you like to join Westpac? Given a data source how would you ensure it's accuracy?

Tell me about yourself, why youre fit for role, what would you do in xyz scenario.

Mainly behavioural - Which is more important: technical skills vs soft skills - Why do you want to work here? - Tell me about difficult customer experience. ------------------------------------------------------------------------------------ video assessments quite difficult; asked a lot of scenario questions "what would you do to better this" etc

In live interview - I was asked about me as a person, what my interests and priorities are. I was asked why I am a fit for Westpac etc. In video interviews I was asked more generic questions - what is a challenge I have faced and how have I overcome it - and also scenario based questions "what would you do if x".

What good service means to me and examples of when I have provided it. Why I choose the employer specifically and why I wanted to work in the particular area. Group problem solving activities and to perform an on-the-spot SWAT analysis.

Based off of my memory questions were loosely based on: - What steps would you take for our customers if our retail banks were to be removed in favour of online banking? - How would you utilise AI technology to assist the bank in transforming positively? - Can you please provide us with a short elevator pitch? - What experience have you had challenging a manager when something didn't feel right? - If you were managing a project, and a team member wasn't contributing fairly, what would you do? - Can you share an instance where you have worked in a team to deliver an E2E project delivery?

Mostly situational with some risk specific questions. No general or vague questions. I was asked to think about a time where I had noticed a risk and explain what I had done about it.

Why do you want to work here? When was a time you dealt with conflict?

How do you align with Westpac's 5 values?

Understand why they are interested in the industry and the company.

Try an internship!

Know yourself and know the company's values well

Cultural fit is most important. Be curious and ask questions. Show you are interested.

Prepare for scenario and behavioural questions. You do not need to have the best resume experience. Do not even need a Commerce/banking background to become a Graduate. Think of some work/experience scenarios that can be related to many scenario/behavioural questions. Always support answers with evidence (i.e. scenarios). Do not over/under speak in your answers. Try to build great rapport with interviewer. Do not make it obvious you are reading from notes. Do not join meeting too late/ or too early.

Understand who the customer is, and what is important to the customer. Westpac is a values based organisation - your values and 'soft' skills will help determine if you are a fit for this organisation.

Consider carefully why you want to work for the company and in that particular area - not just because you want a job or want money or the reputation is good - make it specific to you. Attitude is important - be friendly and kind to everyone during the interview process.

Really understand Westpac's values as it a value-driven organisation

Align your experiences and conversation around Westpac's values. They are very universally applicable, but should absolutely be used to frame your responses (HELPS).

Be yourself - be open and honest and defintiely don't regurgitate prewritten answers.

Know Westpac well. Understand the product, the change we are going through etc. Read news articles from the last couple of years, look at our website etc.

Don't feel like you need a background in finance. Play to who you are and your strengths.

Prepare examples of your previous experience that align with Westpac qualities however if you need to be coached on personality then it's probably not a fit